Frequently Asked Questions
Everything you need to know about our smart electronics and global shipping.
How long does international shipping take?
Orders are typically processed within 1-2 business days. Depending on your location, standard international delivery usually takes between 7 to 14 business days.
Do MOMAX products come with a warranty?
Yes, all MOMAX official products come with a standard 12-month warranty covering manufacturing defects to ensure your peace of mind.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.
Are your power banks and chargers safe for my devices?
Absolutely. MOMAX products are engineered with multi-layer protection systems, including over-charge, over-voltage, and short-circuit protection, and are certified by international safety standards.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to our logistics portal to monitor your delivery in real-time.